📧 Welcome Email

Users are welcomed to Layer with a personalized welcome email from a member of our customer success team.

What is included in the welcome email:

Your welcome email will contain:

• direct contact information for our CS and support team
• links to schedule project setup
• information about implementation if included in your subscription
• links to other training resources that your team can utilize

<aside> ❓ What should I do if I have not received an onboarding email? Reach out to us at [email protected]

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🏗️ Project Setup

All Layer subscriptions include a project setup call at no additional cost. During this call, one of our US based customer success team members will:

1. Answer any questions you have about Layer.
2. Show you how to edit and create Layer templates and apply them to projects.
3. Walk you through connecting floorplans, models, or installing the Revit Add-In

<aside> ❓ What should I do to prepare for the project setup call? Before the call you’ll receive an email with a form that will ask you about some of your organizational needs. Simply fill this information in and we’ll come prepared!

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👤 Adding & Removing Users