The Role
As a Junior Implementation Analyst at Layer, you’ll support customer onboarding and implementation by helping users translate their real-world workflows into working systems in Layer. This is an entry-level, hands-on role designed for someone early in their career who wants to learn how modern software products are implemented, supported, and scaled in real customer environments.
You’ll start by working closely with our Support team, learning the Layer product inside and out by answering customer questions, troubleshooting issues, and observing how users actually work. Over time, you’ll transition into a more active implementation role, joining onboarding calls, gathering requirements, and helping configure Layer projects to match customer needs.
This role sits at the intersection of customers, product, and engineering, and is a strong foundation for growth into implementation, product, or customer success roles at Layer.
What You’ll Do
- Learn Layer through support: Spend your first months shadowing and contributing to the Support team, helping respond to customer questions, reproduce issues, and understand common onboarding challenges.
- Assist with onboarding: Support new customers during onboarding by helping configure projects, templates, and workflows in Layer.
- Translate requirements into configuration: Help turn customer needs into Layer data models, templates, and basic automations with guidance from senior team members.
- Join customer calls: Gradually participate in onboarding and implementation calls, taking notes, clarifying requirements, and assisting with follow-up work.
- Document workflows: Help create and update internal and customer-facing documentation as you learn how Layer is used in practice.
- Work cross-functionally: Collaborate with Product, Engineering, and Customer Success to escalate issues, validate fixes, and improve the onboarding experience.
- Build confidence over time: Progress from observing and assisting to owning small pieces of implementations independently.
What Defines Success
- You quickly build a strong understanding of the Layer product and common customer workflows
- Support tickets are resolved clearly, accurately, and with empathy
- Customers feel helped and unblocked during onboarding
- You can independently configure basic Layer projects and templates
- You contribute to smoother onboarding experiences over time